Verizon on the Horizon
Customer Service at Verizon has in the past been, shall we say, frustrating. But today we had a pleasant surprise. My wife called in a problem with FIOS TV late last night and worked through a whole list of possible fixes over the phone without success. Verizon then scheduled a repairman to come this afternoon. Meanwhile, I had shoveled a large amount of slushy snow off our long walkway, only to have it covered again in about 15 minutes. Then, over the horizon, came the Verizon Van. The bundled repairman appeared through the blowing snow, with a determined stride…he walked like an astronaut boarding a shuttle in slow motion. He shoveled the front steps before he walked up them, and I thought, this guy is good. He was professional, courteous, knowledgeable, and helpful. Fine work, Verizon, even in a blizzard. I hope all my future customer service interactions go this well. For all of you that are working through this blizzard, be safe out there!